![]() In the normal course of business, CDI annually processes more than 8,000 rate applications, issues approximately 280,000 licenses (new and renewals) and performs hundreds of financial reviews and examinations of insurers doing business in California. CDI annually receives more than 170,000 consumer assistance calls, investigates more than 37,000 consumer complaints and, as a result, recovers more than $84 million a year for consumers. Nearly 1,400 dedicated employees work at CDI to oversee more than 1,400 insurance companies and license more than 485,000 agents, brokers, adjusters, bail agents, and business entities. ![]() Led by Insurance Commissioner Ricardo Lara, the California Department of Insurance is the consumer protection agency for the nation's largest insurance marketplace and safeguards all of the state’s consumers by fairly regulating the insurance industry. Under the Commissioner’s direction, the Department uses its authority to protect Californians from insurance rates that are excessive, inadequate, or unfairly discriminatory, oversee insurer solvency to pay claims, set standards for agents and broker licensing, perform market conduct reviews of insurance companies, resolve consumer complaints, and investigate and prosecute insurance fraud. The insurance market place has changed dramatically over time, but consumer protection continues to be the core of CDI's mission. The California Department of Insurance (CDI) was created in 1868 as part of a national system of state-based insurance regulation. ![]()
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